Need help fixing up your bag?Contact Us to get it fixed.

Baglad offers a lifetime warranty against manufacturing defects. Our warranty is valid only when the baglad product is purchased through baglad directly (via baglad.com or one of our brick-and-mortar retail stores) or through an Authorized Reseller.

If at any time after purchase you find a manufacturing defect, please Contact Us and send us a video or images. We will assess the damage and try to repair it free of charge.Click here to get more information about return and refund.

After contacting us, it might make more sense to go to your local bag repairer. We will cover the repair. Approval from us is required before taking this route.

Please note that if you decide to send the bag back for repair, you will need to arrange and pay for your own postage and we cannot refund these costs. We can’t take responsibility for anything lost in the post so please use a tracked service.

If the product is too damaged to be repaired and the responsibility is ours, we will either: refund to your original payment method or provide a new product of the same value.

Damages not covered are those resulting from abuse, normal wear and tear, accidental damage, and cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.

What is covered by the warranty?
Manufacturing defects in materials, workmanship and damages caused during transit are covered. If there is a defect in the materials or workmanship we will repair the bag at our discretion.

If your product arrived defective from baglad.com, please Contact Us and we’ll try our best to help you.

What is not covered by the warranty?
Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage. Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered.

Unless a product is designed and stated to be machine washable, washing bags in washing machines can result in damage not covered by our warranty.

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time. Some examples of common wear and tear include color fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn velcro, and worn shoulder or back padding. Some examples of accidental damage are rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse such as bent or dented luggage handles or damaged/cracked wheels & bottom plates.

In any event, please reach out to our Support Team, who will be happy to advise you on your issue and the next possible steps.